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Privacy Policy
Garbe Industries, Inc. respects its Internet customer's privacy and has instituted policies to ensure that
personal information is handled in a safe and responsible manner.
Any information collected by Garbe Industries, Inc. from you is for the sole purpose of providing you requested information
or for the completion of any sales transaction. All e-mail originating from garbes.com is for the sole purpose
of responding to customers request for product pricing and availability, or to inform customers of pending sales.
Garbe's does not send unsolicited e-mail, nor do we sell customers e-mail information to
other organizations.
Security
Garbe Industries, Inc. takes great care to safeguard our customer's personal information. This site uses SSL
(Secure Socket Layer) and a VeriSign secure certificate issued exclusively to the GARBES.COM Web site.
Credit Card and Check Validation
All on-line sales transactions are contingent on the positive identification and verification of credit
card and checking information.
Ordering On-line
To order on line, follow the steps as described in the on-line shopping cart.
Upon completion, a confirmation will be e-mailed to you along with an invoice
number.
If you prefer to order via telephone, call Garbe Industries at (800) 735-2241
Monday-Friday from 9:30 a.m. to 5 p.m. Saturday 10:00 to 5:00 (Central Time).
Shipping
The customary method for shipping is via UPS. All shipments within the continental
US are shipped UPS ground. Specials restrictions apply to shipping to Hawaii, Alaska and Puerto Rico. Contact Garbe Industries for information. Items
which are too large to be shipped via UPS, Fed Ex or with the United States
Postal Service are noted as "Non-Standard Shipping" items. These must be shipped
with a trucking company and require additional information to calculate the
charges. Contact Garbe Industries to determine these charges.
While Garbe Industries ships orders throughout the United States (and its territories),
the company does not ship internationally. If an order is to be sent overseas,
this can be arranged with the use of a freight forwarding company. Garbe Industries
would ship the merchandise to a freight forwarding company in the United States.
It then would be the customer's responsibility to have the item shipped to its
destination from the freight forwarding company.
If an item is damaged in shipping or is received in a defective condition, the
customer should contact Garbe Industries for resolution of this problem.
Delivery
All delivery times are based on current supplier information. We do not guarantee any delivery dates. We will do our best to get you the products you need. We want your repeat business and will do everything we can to earn it.
Returns/Refunds Policy
Any item that is not maintained in the Garbe Industries showroom as general
stock is considered a special order and is not refundable/returnable. Any item
which is ordered through an internet sale and is generally for sale within the
Garbe Industries showroom may be returned, but a 20 percent re-stocking fee
is imposed. The original shipping and handling charges are not refundable and
the customer must pay to have the item shipped to Garbe Industries in Tulsa,
Oklahoma. Mirrors and/or framed artwork are exceptions as there is no refund
or return allowed on these items (unless damaged in shipping). If there is any
uncertainty as to whether an item is returnable, please contact a customer service
representative at Garbe Industries.
Refunds will be credited to the same credit card account (or a check sent to
the customer) within 48 hours of receipt of merchandise at Garbe Industries.
All items must be in original condition and packaging when received at Garbe
Industries for refund.
Please open all items immediately upon receipt and inspect them for damage (visual or otherwise)
even if you are waiting for an installer to do the installation or if they are not going to be used immediately.
Any damage should be reported to customer service within 48 hours.
Items delivered by a freight line MUST be reported within 48 hours in order to file a claim.
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